Certificate

ResCUE Model™ for Cross-Cultural Communication

AUDIENCE: Non-clinical staff, support staff, customer service representatives, social workers

OBJECTIVE: Build preparedness and skills for successful cross-cultural communication with patients and members

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Course Features

Mobile-Friendly

Learn on the go with our fully responsive interface that's easy to use on any device.

Case Scenarios

Apply strategies to real-life case scenarios written by practitioners and subject matter experts.

Spaced Learning

Add on spaced learning challenges to ensure retention and deepen core learning.

Course Overview

Appropriate for any healthcare professional, this course emphasizes best practice approaches to cross-cultural interactions with a range of diverse populations. Participants engage in interactive exercises and case studies, and learn to use the ResCUE Model™, an actionable set of concepts and skills that improve cross-cultural interactions in the workplace. Versions for direct patient care and health plan service representatives are available.
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Learning Outcomes

Demonstrate respect for cultural diversity
Communicate clearly in cross-cultural
interactions
Understand how cultural differences can
impact healthcare
Find solutions when cultural differences
create conflict

"My interactions with members have improved since taking this course. I feel like I'm doing a better job listening and communicating."

Stephanie, QI Learner

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