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Ensuring High-Quality Care for Patients with Limited English Proficiency

Build your capacity to engage professional interpreters and communicate confidently with patients with limited English proficiency (LEP).

1 CME, CEU, CCM, or ASWB credit
1 Hour Online Course

1 Hour Online Course

Mobile Friendly

Mobile-
Friendly

Accredited

Approved & Accredited

Certification

Certificate of Achievement

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Judgment-Free Skill Building

Nobody's perfect, but we all want to do better. 

Quality Interactions courses provide expert guidance and tested strategies developed from real experience working with diverse patients in clinical care environments. We're not here to make you feel guilty or point out your mistakes. Our goal is to give you the cross-cultural skills that have helped us (and 400,000 other learners) improve care for patients of all backgrounds. 

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Course Overview

Course Overview

Developed for healthcare professionals by practicing physicians and experts in cross-cultural care, this course offers peer-to-peer learning and field-tested strategies to improve care for patients with LEP.
  • An estimated 25 million people living in the U.S. experience limited English proficiency (LEP), putting them at greater risk for miscommunication and poor health outcomes.
  • Although healthcare organizations are legally required to provide interpreters and translated materials, professionals may not always know when and how to do so.
  • This course supports skill development through interactive vignettes and scenarios to build confidence and ability to effectively engage trained, professional interpreters in healthcare settings.
  • This course supports federal CLAS standards related to providing language assistance services to patients with LEP.

Skills Gained

Cross-Cultural Communication

Cross-Cultural Communication

Decision Making

Decision Making

Problem Solving

Problem Solving

Relationship Building

Relationship Building

Learning Outcomes

As a result of taking this course, learners will have measurable progress and build skills in essential areas related to LEP cultural competency.
Learning outcome

Understand how language barriers can lead to healthcare disparities for individuals with LEP.

Learning outcome

Know when and how to involve a professional medical interpreter in patient interactions.

Learning outcome

Identify pitfalls to avoid when working with individuals with LEP in a healthcare setting.

Learning outcome

Develop skills for working with professional interpreters to ensure clear communication.

Learner feedback

"Important information, well-organized and engaging. "

QI Learner

Organizational Demo

Demo for Your Organization

If you need to train a healthcare team of 10 or more, let's start the conversation with a personal demo that allows you to experience the course, ask questions, and get detailed information about bringing LEP cultural competency to your organization. 

Independent Learner

Earn Your CE Now

If you're an independent practitioner, visit our store to get immediate access to this course and earn 1 CME, CEU, CCM, or ASWB credit applicable to healthcare licensing.