The Importance of Pronoun Use in Healthcare Settings

6/26/24 1:30 PM

Pronouns are a fundamental aspect of our identities. For many individuals, especially those who are transgender, non-binary, or gender non-conforming, pronouns are a vital component of how they express and affirm their gender identity. Misusing or disregarding someone's pronouns can cause significant distress, undermine their sense of self, and contribute to feelings of alienation and mistrust within the healthcare system.

Understanding and correctly using a patient's pronouns promotes trust, demonstrates respect, and contributes to a more inclusive and supportive healthcare environment. When healthcare providers consistently use the correct pronouns, they acknowledge and validate their patients' identities. This simple yet powerful act can enhance the patient-provider relationship, promote better communication, and improve patient satisfaction and outcomes.

Practical steps for healthcare providers for respectful use of pronouns

Ask and Use Correct Pronouns: Incorporate questions about pronouns into the standard intake process. Phrases like, "Can you please tell me your name and pronouns?" or "What pronouns do you use?" show that you respect and acknowledge diverse identities.
Update Records: Ensure that electronic health records (EHR) systems have fields for pronouns and gender identity. Regularly update and check these fields to maintain accurate and respectful communication.
Model Inclusive Language: Use gender-neutral language when addressing groups or when unsure of someone's pronouns. Terms like "they/them," "everyone," or "folks" can be more inclusive.
Educate and Train Staff: Provide regular training for all healthcare staff on the importance of inclusive communication.
Create a Welcoming Environment: Display inclusive signage and materials in waiting rooms and throughout your facility. Signs affirming diverse pronouns and gender identities can signal to patients that your practice is a safe and supportive space.

Generational differences in pronoun use in healthcare

Pronoun use and understanding can vary significantly across different generations. Younger generations, such as Gen Z and Millennials, are generally more familiar with diverse gender identities and pronoun usage. These groups are often more comfortable and proactive in sharing and respecting pronouns.

In contrast, older generations, including Baby Boomers and Gen X, may not have been exposed to the same level of education and discourse about gender identity and pronouns. As a result, they might find the concept less intuitive or more challenging to understand and incorporate into daily interactions.

Addressing generational differences in pronoun use

Educate and Inform: Provide targeted education for different generational groups within your healthcare setting. Tailor the information to address specific gaps in knowledge and understanding.
Lead by Example: Healthcare providers can model respectful pronoun use, showing patients of all ages how to incorporate this practice into their interactions.
Offer Resources: Share resources that explain the importance of pronouns and how to use them correctly. This can help bridge the generational gap in understanding.

What to do if a patient is offended when asked about pronouns

Despite your best intentions, there may be instances where patients feel upset or offended when you ask about their pronouns. It's important to handle these situations with care and empathy.

Acknowledge Their Feelings: Start by acknowledging their feelings and apologizing if your question caused any discomfort. For example, you can say, "I'm sorry if my question upset you. That wasn't my intention."
Explain the Reasoning: Briefly explain why you asked about their pronouns, emphasizing your commitment to providing respectful and personalized care. You might say, "We ask about pronouns to ensure we address all our patients respectfully and accurately."
Respect Their Wishes: If a patient prefers not to share their pronouns, respect their decision without pressing further. Continue to provide care using their name or a general term like "you."
Seek Feedback: If appropriate, invite feedback to improve your practice. You could ask, "Is there a way we could approach this that would feel more comfortable for you?"

By handling these situations with sensitivity and a willingness to listen, you can demonstrate your commitment to respectful care, even if the conversation begins with discomfort.

Overcoming challenges in pronoun use in healthcare

Healthcare providers may encounter challenges when integrating pronoun use into their practice. Concerns about making mistakes or offending patients are common. It's essential to approach this learning process with humility and a willingness to improve. If you make a mistake, a simple and sincere apology, followed by a correction, can go a long way in maintaining trust.

The positive impact of pronoun respect on patient care

The respectful use of pronouns can have a profound impact on patient care. Studies have shown that when transgender and non-binary patients feel respected and affirmed, they are more likely to seek care, adhere to treatment plans, and engage in open communication with their healthcare providers. This leads to better health outcomes and a more positive experience for both patients and providers.

Building more inclusive healthcare environments

Recognizing and using correct pronouns is crucial as we strive to create more inclusive and equitable healthcare environments. By incorporating these practices into daily routines, healthcare providers can build stronger, more respectful relationships with their patients, leading to better care and improved health outcomes.