Conversations around achieving health equity often include references to structural racism (also called systemic or institutional racism), which describes the web of social,..
Cultural competency training can help you and your healthcare team meet the CLAS Standards related to communication and language assistance for patients with limited English..
The Quality Interactions webinar, "When Language Barriers Lead to Poor Patient Care (And What to Do About It)," provides information and care tips for successfully working with..
Approximately 21.5 million individuals in the United States belong to the LEP population. For these residents with Limited English Proficiency (LEP), navigating healthcare..
In June 2022, Michigan joined a growing number of states in requiring implicit bias or cultural competency training for its healthcare providers. State governments are taking this..
Pronouns are a standard part of speech and written communication. They provide a shorthand way to refer to a proper noun—a person, place, or thing—without excessive repetition...
Dr. Joseph Betancourt, a Quality Interactions co-founder, worked on the Unequal Treatment report, the landmark study of racial and ethnic health disparities and the impact of..
We recently updated our Implicit Bias course, "Recognizing and Responding to Implicit Bias." The new version is more engaging, interactive, and packed with the latest research on..
Black History Month gives us the opportunity to recognize Black Americans' contributions to our culture and society. It's an essential social observance, but merely witnessing..
