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Quality Interactions

Quality Interactions empowers healthcare professionals to provide equitable care through cultural competence and bias awareness

Overcoming Implicit Bias in LGBTQ+ Healthcare

Healthcare providers play an essential role in creating safe, inclusive environments where patients of all backgrounds can receive equitable, high-quality care. However, implicit..

Cultural Competency for Nurse Practitioners

Nurse practitioners (NPs) are on the front lines of healthcare, engaging daily with patients from various backgrounds and experiences. Providing culturally competent care is..

Effective Strategies to Address Racial Disparities in Maternal Health

Racial and ethnic disparities in maternal health are a pressing issue in the United States. Black, Indigenous, and other women of color face significantly higher rates of..

Honoring Native American Heritage Month in Healthcare

November is Native American Heritage Month. In healthcare, this month provides a critical opportunity to address disparities in health outcomes that disproportionately impact..

How Implicit Bias Impacts Healthcare Delivery

Implicit bias refers to the unconscious attitudes, stereotypes, or preferences people form about others without realizing it. In healthcare, implicit bias can significantly impact..

Creating Inclusive Work Environments in Healthcare: ADA Compliance and Cultural Competency

Inclusivity is not just a legal obligation—it's a fundamental aspect of patient care and workplace culture. The Americans with Disabilities Act (ADA) ensures that individuals with..

Practical Strategies for Improving Disability Awareness in Healthcare

Disability awareness in healthcare is essential to providing equitable and compassionate care to all patients. People with disabilities often encounter unique challenges that can..

Achieving Compliance with Joint Commission, CLAS and NCQA Standards

Healthcare organizations face growing demands to meet health equity and cultural competency standards, including those from the Joint Commission, CLAS (Culturally and..

Celebrating National Hispanic Heritage Month in Healthcare

Each year, from September 15 to October 15, the United States celebrates National Hispanic Heritage Month to recognize Hispanic and LatinX history, culture, and contributions to..

6 Best Practices for Overcoming Language Barriers in Healthcare

Effective communication is essential to delivering quality healthcare, but language barriers can create significant challenges for patients and providers. Miscommunication can..

Oregon Dental Pros: What to Know About Cultural Competency for License Renewal

As a dentist, dental hygienist, or dental therapist in Oregon, staying up-to-date with continuing education (CE) requirements is essential to maintaining your license and..

Cultural Competency and Implicit Bias in Oral Healthcare

As healthcare regulations increasingly mandate cultural competency and implicit bias training for licensing, dental professionals are finding these skills essential not just for..

Improving Patient Engagement With Cultural Competency

Patient engagement is essential for achieving positive health outcomes. It involves patients actively participating in their healthcare decisions and management, creating a..

The Business Case for Cultural Competence in Healthcare

Cultural competence—the ability to understand, communicate with, and effectively interact with people across cultures—has become critical to delivering high-quality healthcare...

Understanding Arizona's Cultural Competency Requirements for Behavioral Health Providers

Cultural competency is crucial for behavioral health providers, as it directly impacts the quality of care they deliver. Being skilled in cultural competency helps providers..

How to Reduce Health Disparities with Cultural Competency

Reducing health disparities is essential to ensuring that all individuals have access to quality healthcare regardless of their background. One effective strategy for achieving..

Understanding Minority Mental Health and Improving Care

National Minority Mental Health Awareness Month, observed every July, highlights the mental health challenges faced by racial and ethnic minority groups. This month is a call to..

The Importance of Pronoun Use in Healthcare Settings

Pronouns are a fundamental aspect of our identities. For many individuals, especially those who are transgender, non-binary, or gender non-conforming, pronouns are a vital..

Advancing LGBTQ+ Mental Healthcare Through Cultural Competency

Cultural competency is essential for providing effective and compassionate mental healthcare, particularly for the LGBTQ+ community, who often face stigma, barriers to care, and..

Practical Strategies for Creating an Inclusive Healthcare Environment for LGBTQ+ Patients

In today's healthcare landscape, providing inclusive and culturally competent care is more important than ever. Addressing health disparities, enhancing patient outcomes, ensuring..

Pride Month Activities for Enhancing LGBTQ+ Cultural Competency in Healthcare

Pride Month, celebrated in June, honors the LGBTQ+ community’s history, achievements, and ongoing struggle for equality. It presents a unique opportunity for healthcare..

Cross-Cultural Care in Mental Health & Depression: Why Cultural Competency Training Matters

Cultural competency in mental healthcare is essential for healthcare providers to understand and address the diverse cultural perspectives of their patients. Quality Interactions..

Gender Bias in Mental Health Care

Gender bias significantly affects the diagnosis and treatment of mental health disorders. This bias skews the understanding and support individuals receive and shapes the broader..

Unconscious Bias in Mental Health

In mental health care, the consequences of bias can profoundly affect patient outcomes. Despite the best intentions, unconscious biases can still influence the assessments,..

Mental Health Awareness Month Activities

May is Mental Health Awareness Month, a critical time for healthcare professionals to focus on their own mental well-being, how they can better support their patients, and how..

Understanding Washington State's Health Equity Training Requirement

The importance of addressing health disparities has never been more pronounced, particularly in the wake of the COVID-19 pandemic's stark display of healthcare inequities. In..

Collecting REaL/SOGI Data with Cultural Competency

As the demographic makeup of the United States continues to evolve, with projections indicating that Hispanic and non-White racial and ethnic groups will constitute the majority..

Black Maternal Health Week 2024: Elevating Care Through Cultural Competency

Black Maternal Health Week 2024 (#BMHW24, April 11-17) is an opportunity to equip healthcare providers with the skills and understanding to improve healthcare for Black mothers..

­­What is Medical Bias?

Medical bias, or prejudice in healthcare settings, can significantly impact patient care and outcomes. To address medical bias, it is imperative to delve into its origins, effects..

What Is Racial Bias in Healthcare?

Understanding and addressing racial bias is essential to delivering equitable healthcare. Racial bias in healthcare is a multifaceted issue that influences patient care, medical..

What Is Structural Bias in Healthcare?

In today's evolving healthcare landscape, understanding and addressing structural bias is an ethical and practical necessity for healthcare organizations. But what exactly is..

What is Gender Bias in Healthcare?

Gender bias in healthcare is the disparity in treatment and care that individuals receive based on their gender. Gender bias impacts various aspects of medical care, including..

Embracing Cultural Diversity in Healthcare: Opportunities and Challenges

As society becomes progressively diverse, the healthcare industry must evolve to meet the varied needs of all patient populations. Embracing cultural diversity is essential to..

How Does Implicit Bias Affect Healthcare Providers?

Person-centered care is a benchmark for high-value healthcare. The expectation of person-centered care is that healthcare providers will make clinical decisions based on..

How to Reduce Implicit Bias in Healthcare

Implicit bias, or the unconscious attitudes or stereotypes that affect our understanding, actions, and decisions, can significantly influence patient care in healthcare settings...

October Is Health Literacy Month

This October, as we recognize Health Literacy Month, it is essential to promote and enhance the ability of patients to understand, interpret, and use health information..

The Importance of Cross-Cultural Considerations in Nursing

The US healthcare landscape is comprised of diverse cultures, beliefs, and traditions. As frontline caregivers, nurses are pivotal in integrating medical care and a wide range of..

What Is Cultural Sensitivity In Healthcare?

In a diverse marketplace, cultural sensitivity in healthcare is an ethical responsibility and a business imperative. Understanding cultural sensitivity in healthcare and how..

The Importance of Cultural Awareness In Nursing

The ability of nurses to effectively communicate, understand, and provide high-quality care to individuals from different cultures is essential in our increasingly diverse..

What Is Culturally Responsive and Socially Just Counseling?

Healthcare administrators and mental health practitioners must adopt culturally responsive counseling methodologies to serve diverse patient populations. As our society becomes..

How to Implement Cultural Competency Training for Your Healthcare Team

In today's healthcare landscape, cultural competency ranks as a top priority for healthcare institutions committed to providing equitable and high-quality care to patients from..

Cross-Cultural Care in Nursing with Hispanic Populations

The U.S. is home to a rapidly growing Hispanic population, making it essential for healthcare professionals to embrace and understand the cultural distinctions of this community...

Quality Interactions Secures Major Investment to Expand Health Equity Training

BOSTON, MA - Quality Interactions, a leading provider of online cultural competency and implicit bias training for healthcare professionals, announced that it has successfully..

The Importance of Cultural Diversity in Healthcare

As patient populations grow more diverse, the healthcare system must adapt and provide care that is tailored to the needs and expectations of individuals from a variety of..

Why Is Culturally Sensitive Therapy Important?

Within the field of mental health treatment, there's an urgent need for culturally competent mental health providers who can provide inclusive care to an increasingly diverse..

Racial Health Equity in Healthcare Organizations

Quality Interactions is committed to empowering healthcare providers to provide equitable care through cultural competence and bias awareness. Our newest course on Racial Health..

Joint Commission Health Equity Standards

The Joint Commission, a leading nonprofit in the healthcare sector, accredits heathcare organizations and programs in the US. Achieving accreditation from the Joint Commission..

How Implicit Bias Impacts Healthcare Delivery & What You Can Do About It

Implicit (or unconscious) happens when our actions, behaviors, or judgments are influenced by stereotypes without our conscious awareness or control. In the context of healthcare,..

DEI Planning for Healthcare Organizations

A diversity, equity, and inclusion (DEI) plan is a critical tool your healthcare organization can use to ensure it provides the highest quality of care to all patients, regardless..

5 Videos to Help You Understand Structural Racism

Conversations around achieving health equity often include references to structural racism (also called systemic or institutional racism), which describes the web of social,..

How to Meet the 4 Most Important CLAS Standards

Cultural competency training can help you and your healthcare team meet the CLAS Standards related to communication and language assistance for patients with limited English..

LEP Cultural Competency [Event Recap + Q&A]

The Quality Interactions webinar, "When Language Barriers Lead to Poor Patient Care (And What to Do About It)," provides information and care tips for successfully working with..

Effective Communication with LEP Populations

Approximately 21.5 million individuals in the United States belong to the LEP population. For these residents with Limited English Proficiency (LEP), navigating healthcare..

Blended Implicit Bias Training for Michigan & Beyond

In June 2022, Michigan joined a growing number of states in requiring implicit bias or cultural competency training for its healthcare providers. State governments are taking this..

Why Gender Pronouns Matter [Infographic]

Pronouns are a standard part of speech and written communication. They provide a shorthand way to refer to a proper noun—a person, place, or thing—without excessive repetition...

AAPI Cultural Competency Fast Facts [Video]

Unequal Treatment: Health Equity 20 Years Later

Dr. Joseph Betancourt, a Quality Interactions co-founder, worked on the Unequal Treatment report, the landmark study of racial and ethnic health disparities and the impact of..

10 Culturally Diverse Podcasts to Combat Implicit Bias

We recently updated our Implicit Bias course, "Recognizing and Responding to Implicit Bias." The new version is more engaging, interactive, and packed with the latest research on..

Black History and Contemporary Healthcare

Black History Month gives us the opportunity to recognize Black Americans' contributions to our culture and society. It's an essential social observance, but merely witnessing..

Health Equity & Healthcare for LGBTQ Populations

The United States has a long history of anti-LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer) bias that has negatively impacted LGBTQ health and healthcare. Although social..

News Media Call on Dr. Betancourt to Illuminate COVID-19 Disparities

Top media outlets, including NPR and CNN, have turned to Quality Interactions Co-Founder, Dr. Joseph Betancourt, to better report on the critical issue of health disparities and..

Quality Interactions Selected as ACAP Preferred Vendor

Quality Interactions’ pioneering cultural competency education was chosen by the Association for Community Affiliated Plans (ACAP) to reduce unconscious bias and improve customer..

6 Culturally Sensitive Ways to Approach Mental Health

Culture impacts every mental health patient—and every mental health practitioner. Culture is a key factor that we all bring to every interaction, and it can be especially..

Cultural Competency and Value-Based Care

The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access and quality, and our overall population is less healthy than other developed..

Best Practices for Working with Patients with LEP in Healthcare

Limited English proficiency (LEP) refers to a lack of fluency or comfort in the English language. In the healthcare sector, working with patients with LEP has become essential to..

Why Is Implicit Bias Training Important?

Historically, companies and institutions have grappled with the challenge of discriminatory behaviors rooted in implicit biases. Past incidents serve as reminders of the..

How to Approach Medical Decision-Making Across Cultures

If you've grown up in the U.S., you're probably familiar with the concept of a patient's "right to know." American culture holds that patients are entitled to be fully informed in..

Unconscious Bias in Healthcare

Unconscious (or implicit) bias can have a life-or-death impact in a healthcare environment. Learning how to identify and overcome bias is essential to improving the delivery of..

What Is The IAT And How Does It Work? Uncover Your Hidden Bias.

Everyone has unconscious or implicit biases that impact our judgment and behavior. Since these biases are unintended, or “unconscious,” it is essential to have a way to uncover..

What Are Leading Organizations Doing to Achieve Health Equity?

This has been a banner year for Moffitt Cancer Center, with five national distinctions honoring their steadfast commitment to equitable care, including recent recognition from the..

A Clinician's Guide to the Use of Interpreters in Healthcare

Effective communication is the lifeblood of healthcare interactions, and this becomes particularly complex when dealing with patients with limited English proficiency (LEP) or who..

What Is Health Literacy And Why Is It So Important?

Health literacy describes a person's ability to obtain and understand the medical information needed to make informed healthcare decisions. This includes the ability to understand..